Terms of service

Last updated: October 3, 2026

These Terms of Service apply to zhuoquecustom.com and business inquiries and orders for custom mahjong products under the ZhuoQue brand. The site is intended for brand owners, wholesalers, distributors and business gift buyers. The legal seller, billing details and transaction-specific terms will be identified in the written quotation, pro forma invoice or sales contract before payment. Buyers must be authorized to act for their business.

1. Inquiries, quotations and order acceptance

Website photographs, product references and inquiry submissions help define a project; an inquiry does not itself create a confirmed order. An order is accepted only when both parties confirm the order and its commercial terms in writing. Before acceptance, the written order should identify the seller and buyer, product specifications, quantities by design and color, approved artwork or sample, price and currency, payment schedule, shipping terms and destination.

Any quotation validity period is stated in the quotation. A specific written sales agreement takes priority over these general terms where it expressly addresses the same issue. Later website updates do not change previously accepted orders without agreement.

2. Minimum order quantities and specifications

Our current minimum order quantities are 50 sets per design, per color for standard colors, and 100 sets per design, per color for color matching to a specified color reference, unless a different quantity is agreed in writing. Quantities across different designs or colors are not combined to meet these minimums.

The buyer must review and approve tile dimensions, tile count, artwork, spelling, colors, logo position, accessories and packaging before the relevant custom work or bulk production. Screen images may differ from physical samples. Any acceptable production or color tolerance must be agreed in writing. Approval does not excuse a defect or a departure from the approved specifications.

3. Pricing and payment

Prices, currency, sample and tooling charges, deposit or balance requirements, payment methods and due dates are stated in the written quotation or invoice. No fixed deposit percentage is established by these website terms. Shipping, insurance, taxes, duties and other charges must be identified as included or excluded before the buyer accepts the order. Payment details must be confirmed through our established written contact channel.

4. Sampling, production and delivery

Our standard quoted timetable is 15–20 business days for sampling and 20 business days for bulk orders, counted from placement of the respective sample or bulk order and including shipping time. The written order must confirm the destination, shipping method and applicable timetable. Inclusion of shipping time does not mean shipping charges are included in the price.

If the buyer requests changes, delays a required approval or payment, or provides incomplete delivery information, any resulting schedule change will be communicated and agreed in writing. Unexpected transport, customs or other events beyond reasonable control will be communicated promptly with a proposed resolution. These terms do not remove remedies that apply to non-delivery or a failure to meet an agreed commitment.

The allocation of freight charges, insurance, customs clearance, import duties, risk and any Incoterms rule will be specified in the written sales agreement. Buyers must provide accurate delivery and import information. We do not assume a shipping term or transfer of risk merely from website wording.

5. Changes, cancellation and quality claims

Order changes, cancellation, inspection, returns and refunds are handled under our Return & Refund Policy and the applicable written order. Custom goods are not eligible for change-of-mind returns when they conform to the approved order. Defective, incorrect, short-delivered or otherwise nonconforming goods remain subject to appropriate remedies. Contact us promptly with the order number and supporting information.

6. Artwork and intellectual property

The buyer confirms that it owns or has permission to use any artwork, logos, trademarks and other materials supplied for customization. The buyer permits us to use those materials only as needed to quote, sample and fulfill the agreed project, including sharing them with service providers who need them for that purpose. Ownership of the buyer's existing intellectual property does not transfer to us. Ownership or permitted reuse of newly commissioned artwork, molds or tooling must be stated in the written agreement.

We will seek permission before publicly presenting a customer's identifiable custom design or logo as a customer case study. Reference images on this website do not imply that a displayed third-party brand endorses ZhuoQue or that its artwork is available for unrestricted copying.

7. Website use and privacy

Use the website lawfully and provide accurate inquiry information. Do not interfere with its operation, submit malicious material or use another party's intellectual property without permission. Third-party services, including messaging and payment providers, may have their own terms. Personal information is handled under our Privacy Policy.

8. Responsibility and disputes

Each party is responsible for performing its agreed obligations. Nothing in these terms excludes liability or statutory rights that cannot lawfully be excluded. Any additional warranty, liability allocation, governing law, court jurisdiction or arbitration arrangement must be expressly agreed in the written sales contract and remains subject to applicable law. In the absence of such an agreement, applicable legal rules govern; these website terms do not impose a particular court or mandatory arbitration.

If a dispute arises, first contact us with the order details so the parties can seek a practical resolution. This does not restrict either party's right to pursue available legal remedies.

9. Contact and updates

Contact ZhuoQue at ZhuoQue108@gmail.com or WhatsApp: +86 176 6572 6823. We may update these terms for future use and orders, with the revision date shown above.